Transforming Franchise Operations with Drone Technology & Machine Learning
Full Time VP of Product & UX • Short Term Engagement
Company:
PE-Backed Home Services Franchise
Scale:
$4B+ revenue • 5,500 locations
Role:
VP of Product & UX
Duration:
4 months
Authority:
Vision, roadmap, execution
Primary Goal:
Adoption + revenue growth
Executive Summary
A PE-backed franchisor faced platform resistance, unsafe manual inspections, and stalled cross-sell across 30+ brands. this engagement turned inspections into a scalable, AI-powered growth engine.
The Challange
Franchise owner NPS near -20
Manual, ladder-based inspections capped throughout
No structured defect data to drive cross-sell
The Approach
Through field immersion, platform audits, and pilot-driven execution, a drone + ML inspection system was designed and integrated into core workflows.
Results
Outcomes & Impacted (Executed)
Related Publication
This case study was later expanded into a published article for senior executives, detailing the strategic and operational lessons behind the transformation.
Published Article:
CSuiteBrief • Executive Leadership Publication
Book a conversation with Adam M. Root
If you’re facing stockouts, demand volatility, or fragmented operational visibility, book a call to discuss how this operating model can be applied to your business